Terms and Conditions
Prices of the Products
All the prices shown in the list of our products include VAT in the countries where it is applicable and are valid except for transcription errors or computer problems. However, these prices do not include the shipping costs of the Products. These are detailed in the payment process and must be accepted by the User at the time of requesting the order. The Products will be billed at the price in force at the time of order registration.
In relation to the Value Added Tax, as a general rule, the 21% tax rate will be applied to the territory of the European Union where this tax is applicable. All companies belonging to countries of the European Union that have an intra-community VAT, except Spain, will be exempt from paying this tax. In the sale to any other country in the world, VAT will not be charged, however the customs systems of each country will apply the corresponding tax charges, which must be paid at destination by the recipient of the goods.
Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT payment (customs clearance fees and import taxes are not included in the price of the item or the shipping price, and must be paid at destination). by the recipient of the merchandise).
The prices in dollars or in other foreign currencies that are shown on the Web, are indicative and result from applying the daily exchange rate of the dollar with respect to the Euro, hence the possible fluctuations in prices.
The prices displayed on www.antislipsocks.net may be revised and modified if the conditions require it at any time.
Purchase of Products and formalization of orders
The purchase of Products by the User through the Website is done following the procedure established in the orders section.
Antislipsocks.net will send to the e-mail of the User, within twenty-four (24) hours following receipt of the formalization of the order by the Customer, an email acknowledgment of receipt and confirmation of the purchase made. The order of Products and, therefore, the contract will be understood as formalized and perfected at the time of receipt by DAIE of the payment of the price.
Payment of the Products
The payment of the price and shipping costs of the Products purchased through the Website is made at the time of sending the customer’s email by Antisplipsocks.net an e-mail acknowledgment of receipt and confirmation of purchase done.
The proof of purchase corresponding to the order of Products will be available and can be viewed in the section “My account: History and details of my orders”. From this section the Client can also download the invoice of the order. The Client must make the payment by credit or debit card Visa, Mastercard, American Express, Visa Electron and / or other similar cards, through the PayPal system or by bank transfer.
The Client must notify antislipsocks.net, through email, of any undue or fraudulent charge on the card used for purchases on the Website, in the shortest possible time, in order that DAIE may carry out the necessary procedures. consider convenient.
DAIE has the highest security measures commercially available in the sector. Also, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, using the SSL protocol guarantees:
(i) That the Client is communicating his data to the DAIE server center and not to any other.
(ii) That between the Client and the DAIE server center the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Likewise, DAIE states that it does not have access to or store sensitive data regarding the means of payment used by the Client. Only the corresponding entity processing the payment has access to these data as a way of managing payments and collections. Once the purchase process is finished, an electronic document is generated in which the contract is formalized and which the Client can print and which is filed in the “My Account: History and detail of my Orders” section.
For its part, DAIE, ensuring the safety of its Clients and the transactions they carry out through the antislipsocks.net website, informs its Users that it has implemented a policy for the detection of possible fraudulent operations, so that DAIE reserves the right to request information, confirmations and / or additional documents from Users, even after having made one or more purchases through the Website, by phone call or email addressed to the number or account provided by the user. Client, with the purpose of confirming that the Client has actually made and authorized said purchase (s) and / or that the delivery or return of the same had been made correctly and in this way definitively authorize the transaction (s) ( es) respective (s), among which, but not limited to, DAIE may telephone several checks on the identity of the Client, Or, request:
(a) a confirmation and written authorization signed by the User responsible for the respective purchase (s);
(b) copy of the current official identification and with a photograph of the User to confirm his identity.
DAIE undertakes to safeguard said information and documents with the highest security measures at its disposal, in terms of the provisions of the Personal Data Protection Act in force.
In the event that the User / Client does not respond favorably or does not deliver to DAIE the documentation and information requested within a period of 48 hours counted from the call or sending of the email, the transaction detailed in said communication and the respective order may be canceled automatically, without the need for subsequent notice, or liability for DAIE for the Client’s safety, and DAIE will proceed with the automatic reimbursement of the amount paid by the Client with respect to said purchase.
This procedure is for the safety of the Clients of antislipsocks.net and therefore, the Client, by accepting these Conditions of Use and Sale agrees to submit to the procedure of detection of possible fraudulent operations referred to above, without liability for DAIE and in the same way authorizes DAIE so that, once the Client provides the information and additional documents referred to above, these are used for future transactions that the Client himself makes.
Security and payment methods
Security in our transactions
You can make the secure payment of your orders in Calcetinesantideslizantes.es, through the following forms of payment:
Our secured payment system uses SSL (Secure Sockets Layer) certificates that guarantee a secure connection. The data of your account or those that you enter to place an order are coded so that the entire process of communication with the bank is insured, thus avoiding the possibility of fraudulent use of them. The data on credit cards are not registered in any DAIE database. They are only used in the virtual POS (Point of Sale) of our financial institution, through its secure payment gateway.
We accept the vast majority of credit cards. If you have any problems during the payment process, you can contact us through the contact section or use the following payment method as an alternative.
For payment with Visa and MasterCard only CES transactions (Secure Electronic Commerce) will be accepted, this means that after verifying that the card is attached to the CES system, the system will contact the issuing bank so that the buyer authorizes the purchase. When the bank confirms the authenticity, the charge will be charged to the card. Otherwise the order will be canceled.
Income in bank account
If you prefer, you can select the payment through a bank transfer. During the purchase process we will indicate the bank details to make the deposit, and at the moment in which the payment has been made effective, we will proceed to process your order.
If you select this option, it is very important that you clearly indicate:
Order number: when placing an order, you will receive an e-mail in which this information is indicated.
Name of the payer: If the payer is not the owner of the customer account that makes the order, please indicate it.
ACCOUNT HOLDER: DON ARTURO IMPORT-EXPORT, S.L.
BANK: BBVA – Banco Bilbao Vizcaya Argentaria
ACCOUNT NUMBER: 0182 0720 94 0201689120
IBAN: ES70 0182 0720 94 0201689120
SWIFT (BIC): BBVAESMMXXX
It is very important that you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days from the day you place the order in order to validate it.
You can pay for your purchase using your Paypal account. The payment process will take you to the PayPal payment platform where you can register with your account to complete the purchase process.
Credit / debit card through Paypal
You can pay using your card through the PayPal payment gateway. Just click on “Do not have a Paypal account?” when it is redirected to the payment gateway to complete the purchase process.
Cancellation and extension of orders
In order to cancel or extend the order, the Customer must follow the procedure established in the section “My account: History and details of my Orders”. Cancellation requests or extension of orders via email will not be accepted. DAIE reserves the right to cancel orders in cases and in accordance with the terms and conditions set forth in the “Payment of Products” section of these Conditions of Use and Sale.
Shipping & Returns
Product order delivery
(i) Place of delivery
DAIE undertakes to deliver the Product in perfect condition at the address indicated by the User. In order to optimize the delivery process, the address indicated by the Customer must be an address in which delivery can be made within normal business hours.
If at the time of delivery of the Product at the address indicated, the customer is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If, after ten (10) calendar days from the date of the notice, the customer has not contacted the carrier to arrange a new delivery date, the Products will be returned to the DAIE stores and the User must take charge of the shipping and return costs, as well as the possible associated management expenses.
DAIE will not be responsible for any errors or damages caused in the delivery when the delivery address entered by the User does not conform to the place of delivery desired by the same.
DAIE may make the delivery of the same product order in several deliveries of different dates.
At the time of delivery of the Product order, the Customer must show their identification document to the carrier, sign the delivery note and request a copy of it from the carrier.
(ii) Delivery time
DAIE will inform the Customer, before the end of the purchase process, of the delivery time.
DAIE does not deliver Products on Saturdays, Sundays, national, regional and local holidays.
DAIE will inform the Client, by sending an e-mail to your email, of the departure date of the DAIE stores of the corresponding Product order and the contact information of the transport company that will make the delivery.
All products marketed on the website are imported. The delivery time may vary depending on the destination. Our deadlines are usually between 5 – 7 business days and will always be communicated directly to the client by e-mail. The Product will be delivered at the address indicated by the Customer, except in cases of force majeure.
In the case of the expiration of these terms, the Customer may require DAIE to proceed, in an additional period appropriate to the circumstances, to the delivery of the order. In the event that DAIE does not proceed to the delivery within this period, the User may cancel his order according to the conditions established in the chapter corresponding to the return of products.
If this delay is caused by force majeure, while the product is in the logistics phase, DAIE will inform the customer of this circumstance and that, therefore, the costs arising from your request for cancellation will be borne by you.
The delivery times are average times corresponding to the preparation and shipping periods, calculated according to the estimated date of receipt of the goods in our warehouses. These terms also vary depending on the destination. Once the right to cancel the order has been exercised, as stated above, DAIE will make a refund request within a period of 10 business days. In case of partial delivery, this right will only affect the balance of the order that has been pending delivery, being possible that the delivery of the same order is made several times. Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company.
Return of products
Our customer service department has an after-sales service to solve any problem with our items or shipments, through which we try to offer a fast and efficient service to our customers. To make a change or return, you can send an e-mail to email@example.com or call us or contact us by WhatsApp on the phone (+34) 628690117.
(i) Right of withdrawal
The Customer will have a maximum period of fourteen (14) calendar days from the delivery of the Product to cancel, totally or partially, the purchase of the Product, in accordance with the applicable legislation.
Once the term of fourteen (14) calendar days has expired, DAIE will not accept returns for withdrawal of product purchases.
For reasons of hygiene and health, DAIE restricts returns in case the garments are handled, out of their original packaging or with signs of use or proof.
Sometimes shipments to the Canary Islands, Andorra, Gibraltar or other countries, may be subject to additional fees and customs taxes. These fees are calculated by the customs authorities. In DAIE, we do not have control over these rates and we can not estimate the cost that it will have. Each customs policy and fees vary by country. Customs fees and taxes are paid by the customer and must be paid when the package is picked up at the destination. In case of not collecting the order, the refund of the amount will not be made.
To use the return system, the following requirements must be met:
1) The Product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
2) The return to DAIE must be done using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the Products in perfect condition.
3) The delivery note of the Products within the package must be included.
DAIE will not be responsible for costs and direct expenses incurred by the Client for those returns of Products in the exercise of the right of withdrawal, therefore the Customer will assume the costs of return shipping.
For information purposes, the transportation costs of the return, as long as it is ordered by Daie, are currently € 6.00 for the Peninsula (Spain and Portugal), € 10.00 for the Balearic Islands, Ceuta and Melilla and 15, € 00 for Canary Islands. In the rest of the countries, the client must be responsible for the shipping process.
(ii) Reimbursement of the price of the Products to the Client
In the event of the exercise of the right of withdrawal of paragraph (i) the Customer shall be entitled to reimbursement of the price of the Products returned, provided that the Products returned are in the same condition in which they were delivered, have not been tested or used, washed, damaged, unsealed or lost before arriving at DAIE premises or the requirements established in these Conditions of Use and Sale have not been met.
The transportation costs of the return of the Product mentioned in section (i) above will not be reimbursed.
DAIE will check the adequacy of the returned Product in its warehouse, reserving the right not to make the refund if it detects that the product purchased and the returned product do not match or that the return has not been made in accordance with these Conditions of Use and Sale.
Partial refunds of an order will result in refunds of the partial price.
Partial returns of an order will result in reimbursement of the price and partial shipping costs. The shipping costs will be returned proportionally to the value of the returned product.
DAIE will manage the price return order through the same payment system used by the Customer for the purchase of the Products, within forty-eight (48) hours from the confirmation of arrival at the warehouse of the returned order and, in any case, within a period not exceeding the period of 14 calendar days from when the Customer communicated his withdrawal. The application of the refund of the price in the Client’s account or card will depend on the card and the issuing entity. The term of application of the refund of the price will be up to seven (10) calendar days for the debit cards and up to thirty (30) calendar days for the credit cards.
(iii) Return of defective Products
The Customer shall be entitled to reimbursement of the price, shipping costs and transport costs for the return of defective Products or Delivered Products if they do not correspond to the order placed by the Customer, in accordance with the applicable legislation. .
In these cases, the return to DAIE of the Products may be made in the manner established in section (i) above or by contacting the customer service department by phone or email. In the case of return of defective Products, or that do not correspond to the order made by the Customer, DAIE will be responsible for transport costs of the return of the Product.
Intellectual and industrial property
The website antislipsocks.net, é a domain registered by Don Arturo Import-Export, S.L. This domain and the brand “Antislipsocks.net” can not be used, except with the prior written authorization of DAIE, in connection with other Products or Services that are not of Don Arturo Import-Export, S.L. in any way that could cause confusion among our clients or discredit of Mr. Arturo Import-Export, S.L.
DAIE holds all the rights over the content, design and source code of the Website and, especially, with an enunciative but not limitative character, about the photographs, images, texts, logos, designs, trademarks, commercial names and data included in it. the website.
Likewise, and without prejudice to the foregoing, the content of this Website is also considered to be a computer program, and therefore, all Spanish and European Community regulations in force on the subject are also applicable.
It is expressly forbidden the total or partial reproduction of this Web Site, not even by means of a hyperlink, nor of any of its contents, without the prior express written authorization of DAIE.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that involves an infringement of current Spanish and / or international regulations in the matter of intellectual and / or industrial property, is completely forbidden. the use of the contents of the web if it is not with the prior express and written authorization of DAIE.
DAIE informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web Site.
Responsibility of DAIE
Without prejudice to the provisions of the applicable regulations, the liability of DAIE in relation to the Products acquired through the Website will be limited to the price of acquisition of said Products.
DAIE does not assume any responsibility derived, by way of example but not limited to:
a) Of the use that the Client or Users may make of the materials of the Website or link websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the website or of third parties.
b) Any damages caused to Clients or Users as a result of normal or abnormal functioning of the search tools, of the organization or location of the contents and / or access to the Website and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Website or a program facilitates to the Client or User.
c) The contents of those pages that Clients or Users can access from links included in the Website, whether authorized or not.
d) Of the acts or omissions of third parties, regardless of whether these third parties could be linked to DAIE by contractual means.
e) The access of minors to the contents included in the website, being the responsibility of their parents or guardians to exercise an adequate control over the activity of the children or minors under their care or to install some of the control tools of the use of Internet in order to prevent access to materials or contents not suitable for minors, as well as the sending of personal data without the prior authorization of their parents or guardians.
f) Errors or delays in accessing the Website by the User when entering their data in the Order Form, the slowness or impossibility of reception by the recipients of the order confirmation or any anomaly that may arise. arise when these incidents are due to problems in the Internet, causes of unforeseeable circumstances or force majeure and any other unforeseeable contingency beyond the good faith of DAIE.
g) Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the Website is constantly operational.
h) Any errors or damages caused to the Website due to inefficient use and in bad faith by the Client or User.
i) Non-operability or problems in the email address provided by the User to send the order confirmation.
DAIE is committed to solving any problems that may arise and offering all the necessary support to the Client to arrive at a quick and satisfactory solution of the incidents that may arise on the Website.
Likewise, DAIE has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. DAIE reserves the right, always in compliance with the applicable regulations, to modify the conditions of application of the promotions, to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in their participation (such as mass purchases, commercial activities, fraudulent activity, among others).
In the event that any Clause of these Conditions of Use and Sale is declared void, the other Clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of said Conditions of Use and Sale.
The non-exercise by DAIE of any right derived from these Conditions of Use and Sale shall not be construed as a waiver of such right, unless expressly waived and in writing by DAIE or prescription of the corresponding action in each case.
Modification of the Conditions of Use and Sale
Communications between DAIE and the Client
Integrity of the Conditions of Use and Sale
Assignment of rights and obligations
Both DAIE and the Client may freely assign and / or transmit, at any time and in accordance with the applicable regulations, the rights and obligations related to these Conditions of Use and Sale or the acquisition of the Products and / or Services through the Site. Web. The party that has assigned its rights is obliged to notify the other party, providing the identity of the person / entity to which the aforementioned rights and obligations were assigned. Said notification must be in writing and by a means that ensures receipt of the same.
The terms included in it and in particular the duty of confidentiality will be mandatory for all internal or external personnel who work or could work with us and who have access to the data you provide, either during browsing on our Website , for the use of our forms or during the hiring or rendering of services.
We advise Users that, each time they access our website, they review this text to ensure the purposes and uses we can make of their data.
DAIE will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will serve to access the services provided through the Website. The user must keep under his / her sole responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, all damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify DAIE immediately any unauthorized use of his password, as well as access by unauthorized third parties to it.
If the User does not want a cookie to be installed on his hard disk, he must configure his Internet browsing program to not receive them. Likewise, the User may destroy the cookies freely. In the event that the User decides to disable cookies, the quality and speed of the service may decrease and, even, he will lose access to some of the services offered in the Store.