If I have a question, how can I solve it?
Send us an email to firstname.lastname@example.org, and we will answer you as soon as possible. If you can not wait for us to respond, you can visit our FAQ’s section below or send us a WhatsApp.
Do you have a contact number?
For any questions you have about our products or services, you can contact us by phone or WhatsApp on +34 628 690 117 and we will answer you as soon as possible.
What methods of payment do we accept?
What can I do if I am interested in an item that is out of stock?
If you want an item that is sold out in our store, send us an e-mail to email@example.com and we will inform you if a replacement is planned or if it is sold out in the factory. This information can help you wait for the desired product or choose another one that resembles it.
Can you buy your products in a physical store?
We are very sorry but at the moment you can only find our socks in our online store.
When will my order arrive?
The order must be processed together with the payment confirmation, at the latest at 1:00 PM CET; otherwise we can not process it until the next working day, except in payment by bank transfer when we will wait to confirm the payment to proceed with the shipment, which will be after the order is processed. No deliveries are made on weekends.
Delivery times usually range between 3 and 5 working days, unless the merchandise has to go through customs control. In this case, the customs office of destination will mark the times.
Where do we ship?
We send to every part of the world.
As the shipping cost?
The shipping costs are calculated automatically during the payment process, before the order is completed and will appear automatically once the address is correctly registered.
If I buy a product and when I receive it I do not like it, can I change it or send it back?
Of course! If you are not satisfied with your purchase, you can return the items in their original condition (all packaging, labels and products) within 14 calendar days after receiving them and we will issue the corresponding refund. And so you can again make another purchase and receive another product in your home that you have chosen. You can send items of different orders in the same package by filling and entering the return sheets corresponding to each order. In this way we can process your return correctly once we receive it in our warehouse. For reasons of hygiene, if the product is out of its original packaging or with indications of use, the return can not be made.
Who pays the shipping costs when I return a product?
If the return is the result of an error in the preparation of the order by our warehouse, all shipping costs are paid by Daie. In this case, contact our customer service through our e-mail firstname.lastname@example.org. In the rest of the cases, the return costs are on your own.
How is a return made?
We do not make collections, being the customer’s obligation to take care of the process of sending the merchandise.
The client must send the items in the same package together with the return sheet corresponding to the order. In this way we can process your return correctly once we receive it in our warehouse. We recommend that you keep a proof of the shipment.
How is the refund of my money made?
You must take charge of the shipping costs, so the amount of the refund will be deducted the corresponding amount.
Your refund will be processed immediately after receiving the returned merchandise, in our warehouses, in a maximum period of 7 working days.
All refunds will be automatically credited to the card, PayPal account or bank account with which the purchase was made.